Terms of use.

These terms cover appointments at Joie Nails & Beauty (“JOIE”, “we”) and use of joie.co.nz. By booking with us you agree to them. Fresha’s own booking terms also apply to online bookings.

Appointments and arrival

Please arrive 5 minutes before your appointment. If you arrive more than 15 minutes late we may need to shorten or reschedule your treatment so other clients aren’t affected; the full service may still be charged.

Cancellations and no-shows

We hold your time exclusively for you. Please give at least 24 hours’ notice to reschedule or cancel — you can do this from your Fresha confirmation, or by calling us. Cancellations with less than 24 hours’ notice may be charged 50% of the booked service. No-shows, or cancellations within 2 hours of the appointment, may be charged 100%. Fresha may ask for card details to secure a booking for this reason.

Deposits

Some services — detailed nail art, long appointments and group bookings — may require a deposit, which is deducted from your final bill and subject to the cancellation terms above.

Pricing

Prices are in New Zealand dollars and include GST. “From” prices depend on length, condition and design; your technician will confirm the total before starting. Removal of product from another salon, nail art and extra length are charged in addition unless included in the service.

7-day care promise

If your gel, Gel X, Builder Gel or SNS chips or lifts within 7 days of your visit, come back and we'll fix it for free. Applies to gel-based services. Please let us know within 7 days and bring your Fresha booking details. The promise covers application issues; it doesn’t cover damage from impact, picking or improper removal, or regular polish. Please contact us within 7 days of your appointment so we can book your repair.

Refunds

Because treatments are services performed in person, we don’t offer refunds once a service is complete. If you’re unhappy with any part of your visit, tell us before you leave or within 7 days and we’ll put it right under our care promise.

Health and safety

Please tell us before your treatment about allergies, skin conditions, pregnancy, medication (including acne medication) or recent treatments that could affect your service. We may decline or adapt a treatment if we believe it isn’t safe. Our products are HEMA & TPO-free, but no product is allergy-free.

Children

Children are welcome when they have an appointment or are supervised by an adult who isn’t receiving a treatment.

Gift cards

Gift cards are valid for 12 months from purchase, can be used for any service, and aren’t redeemable for cash.

Photos

We love sharing our work. We only photograph your nails or lashes with your permission, and never your face without asking first. Tell your technician if you’d prefer not to be featured.

Website

Content on joie.co.nz is provided for general information and may change without notice. Our logo, photos and text belong to JOIE and may not be reused without permission. Bookings are handled by Fresha, and links to Instagram, Facebook, TikTok and Google Maps lead to services with their own terms.

Group bookings

Bookings of 3 or more guests are covered by our group booking policy.

Questions

Email info@joie.co.nz or call 09 948 2696.

Last updated: October 2026.